Cookie Policy – TWO SERVICES LMITED

1. Introduction

This Cookie Policy explains how T.W.O. Services Limited uses cookies and similar technologies on www.two-services.com (the "Website"). It tells you what these technologies are, why we use them, and how you can control them.

This policy should be read alongside our Privacy Policy, which explains how we handle any personal information you give us, for example when you request a quote or book a clean.

2. What are cookies?

Cookies are small text files placed on your computer, phone or tablet when you visit a website. They let the website recognise your device, remember your preferences and understand how the site is used.

Cookies can be:

Session cookies, which are deleted when you close your browser.
Persistent cookies, which stay on your device for a set period or until you delete them.
First-party cookies, set by our Website.
Third-party cookies, set by another organisation whose service we use on our Website.

In this policy, "cookies" also covers similar technologies such as pixels, tags and local storage, which work in a similar way.

3. How and why we use cookies

We use a small number of cookies to make our Website work, to understand how visitors use it, and (only if you agree) to measure and improve our advertising.

Under the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR, we only use cookies that are strictly necessary without asking you first. All other cookies are switched off until you give consent through our cookie banner. You can change your mind at any time (see section 6).

We do not use cookies to sell your information, and we do not use them to identify you personally unless you have given us your details, for example by submitting a quote or booking form.

4. Types of cookies we use

Strictly necessary cookies make the Website work, for example remembering your cookie choices, keeping the site secure and letting our quote and booking forms submit properly. These cannot be switched off in our cookie banner.

Functional cookies remember choices you make, such as your postcode on our service-area checker, so you don't have to re-enter them.

Analytics cookies tell us how many people visit, which pages they view and how they found us. This helps us improve the Website. The information is collected in aggregate.

Marketing cookies help us measure whether our online adverts lead to enquiries, and may be used to show you relevant adverts on other websites.

The table below lists the cookies currently used on our Website. [Replace these examples with the cookies your site actually sets; your web developer or a free cookie scanner can produce this list.]

Cookie name	Provider	Category	Purpose	Duration
cookie_consent	[Company Name]	Strictly necessary	Stores your cookie preferences	12 months
PHPSESSID	[Company Name]	Strictly necessary	Keeps your session working while you fill in a form	Session
__cf_bm	Cloudflare	Strictly necessary	Protects the site from bots and spam	30 minutes
_GRECAPTCHA	Google reCAPTCHA	Strictly necessary	Stops spam submissions on our contact form	6 months
postcode_pref	[Company Name]	Functional	Remembers the postcode you checked	30 days
_ga	Google Analytics	Analytics	Distinguishes unique visitors	2 years
ga[ID]	Google Analytics	Analytics	Keeps track of your visit session	2 years
_gcl_au	Google Ads	Marketing	Measures enquiries from our Google adverts	3 months
_fbp	Meta (Facebook)	Marketing	Measures and targets our Facebook adverts	3 months

5. Third-party cookies

Some cookies are set by other companies whose services we use, such as Google and Meta. These companies may process information about your visit in line with their own privacy policies, and some may transfer it outside the UK under appropriate safeguards.

We may also embed content from other sites, such as Google Maps (showing our service area), YouTube videos or customer reviews from [Trustpilot / Google Reviews]. These services may set their own cookies when you view that content. We only load non-essential embedded content once you have consented.

You can read more in each provider's policy:

6. Your choices and managing cookies

You are in control of non-essential cookies. When you first visit our Website, our cookie banner lets you accept all cookies, reject non-essential cookies, or choose by category. Rejecting is as easy as accepting.

You can change your choice at any time by clicking "Cookie settings" in the footer of any page. Withdrawing consent does not affect cookies already used before you changed your mind, but no new non-essential cookies will be set.

You can also block or delete cookies through your browser settings. Help pages for the most common browsers are here:

To opt out of Google Analytics on all websites, you can install the Google Analytics opt-out browser add-on.

Please note that if you block strictly necessary cookies, parts of the Website, such as our quote and booking forms, may not work properly.

7. Changes, contact and complaints

We may update this Cookie Policy when we change the cookies we use or when the law changes. The "last updated" date below shows when it was last revised. If we make significant changes, we will ask for your consent again where required.

If you have any questions about our use of cookies, please contact us:

Email: Accounts@two-services.com

If you are unhappy with how we use cookies or handle your information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first, so please get in touch with us before contacting the ICO.

Last updated: [5 October 2026]