Meet the Team

Our leadership team is passionate about delivering the highest quality service to each and every client. Browse the profiles below to find out more about our roles within TWO Services, and please do get in touch if any of us can help you.

Barry Osborn

Managing Director

After a short stint working in the motoring industry, Barry joined the business in 1989. He headed up a cleaning team for around 10 years and progressively worked his way up through management to his current role. Being part of a family business is a big positive for Barry and he’s really proud of the people he works with. When he’s not in the office, Barry enjoys spending time with his family and watching his team, West Ham. He also enjoys fishing and cooking.

George Baffoe

Operations Director

George is our longest serving member of staff, starting as a cleaner 35 years ago. As our Operations Director, he oversees our kitchen and duct cleaning contracts, making sure work is carried to our high standards. He’s loved being able to see the company grow to what it is now and says he’s always motivated to achieve more. When he’s not at work, George relaxes by doing DIY and also champions charitable projects in Ghana.

Carl Twaites

Engineer & Field Manager

Carl joined TWO as an engineer 14 years ago, before being promoted to Field Service Manager. He spends the majority of his time out on the road, meeting clients, and that’s how he likes it. He looks after our team of engineers and works with them to give the clients the support they need, solving those tricky technical problems along the way. In his spare time, Carl enjoys fishing and doing DIY.

Margarita Dickson

Director, North Division

Margarita joined TWO Services in 2007 and, after moving north in 2009, she established our Northern Division. She is now responsible for our operations in the North of England, Wales and – more recently – Scotland. The role involves management of accounts for major clients, along with asset management and logistics, training and development, health and safety, performance management and estimating and budgeting. Responsible for staff across multiple sites, Margarita excels at influencing and winning commitment at all levels. An accomplished pianist, she enjoys music, interior design, audiobooks and travel.

Jon Osborn

Finance Director

With a genuine love of numbers and watching the business grow, Jon is a natural fit for the role of FD. He joined the family business nearly 30 years ago, but it’s been a part of his life way before that. Jon used to help his dad (Alan) with invoices at home on his Amstrad computer and would sometimes roll his sleeves up to help clean when they needed help. When he’s not balancing the books, he’s been known to play golf and he’s not bad at badminton either.

Oliver Smith

National Sales Director

With 8 years of experience in catering and hospitality management, Oliver has worked closely with many of the top hospitality companies and professionals across the industry. He loves the people he meets along the way and believes they make the industry what it is. He looks after our existing customers and identifies any new business opportunities. And when he’s not doing that, he likes to spend his time on the golf course.

Samantha Roff

Service Manager

Samantha has worked in the service industry for over 15 years, joining us as a Service Co-ordinator in 2009. Building up extensive knowledge of catering equipment supply and maintenance, she was promoted to Service Manager. Currently she manages our maintenance contracts, providing customers with maintenance service quotations and contract packs (including generic risk assessments and method statements).  She is also responsible for ordering and invoicing for new equipment. In her spare time, Sam enjoys spending time with her children and family.

Barry Osborn

Managing Director

After a short stint working in the motoring industry, Barry joined the business in 1989. He headed up a cleaning team for around 10 years and progressively worked his way up through management to his current role. Being part of a family business is a big positive for Barry and he’s really proud of the people he works with. When he’s not in the office, Barry enjoys spending time with his family and watching his team, West Ham. He also enjoys fishing and cooking.

Jon Osborn

Finance Director

With a genuine love of numbers and watching the business grow, Jon is a natural fit for the role of FD. He joined the family business nearly 30 years ago, but it’s been a part of his life way before that. Jon used to help his dad (Alan) with invoices at home on his Amstrad computer and would sometimes roll his sleeves up to help clean when they needed help. When he’s not balancing the books, he’s been known to play golf and he’s not bad at badminton either.

Margarita Dickson

Director, North Division

Margarita joined TWO Services in 2007 and, after moving north in 2009, she established our Northern Division. She is now responsible for our operations in the North of England, Wales and – more recently – Scotland. The role involves management of accounts for major clients, along with asset management and logistics, training and development, health and safety, performance management and estimating and budgeting. Responsible for staff across multiple sites, Margarita excels at influencing and winning commitment at all levels. An accomplished pianist, she enjoys music, interior design, audiobooks and travel.

George Baffoe

Operations Director

George is our longest serving member of staff, starting as a cleaner 35 years ago. As our Operations Director, he oversees our kitchen and duct cleaning contracts, making sure work is carried to our high standards. He’s loved being able to see the company grow to what it is now and says he’s always motivated to achieve more. When he’s not at work, George relaxes by doing DIY and also champions charitable projects in Ghana.

Oliver Smith

National Sales Director

With 8 years of experience in catering and hospitality management, Oliver has worked closely with many of the top hospitality companies and professionals across the industry. He loves the people he meets along the way and believes they make the industry what it is. He looks after our existing customers and identifies any new business opportunities. And when he’s not doing that, he likes to spend his time on the golf course.

Carl Twaites

Engineer & Field Manager

Carl joined TWO as an engineer 14 years ago, before being promoted to Field Service Manager. He spends the majority of his time out on the road, meeting clients, and that’s how he likes it. He looks after our team of engineers and works with them to give the clients the support they need, solving those tricky technical problems along the way. In his spare time, Carl enjoys fishing and doing DIY.

Samantha Roff

Service Manager

Samantha has worked in the service industry for over 15 years, joining us as a Service Co-ordinator in 2009. Building up extensive knowledge of catering equipment supply and maintenance, she was promoted to Service Manager. Currently she manages our maintenance contracts, providing customers with maintenance service quotations and contract packs (including generic risk assessments and method statements).  She is also responsible for ordering and invoicing for new equipment. In her spare time, Sam enjoys spending time with her children and family.

Corporate Responsibility

At TWO Services, we like to give back to our communities. We support a wide range of charities, schools and a range of other good causes.

Careers

Are you passionate about delivering excellent service to clients? If so, a career at TWO Services could be for you.