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A Day in the Life of Our Operations Director

 

Having been part of the TWO Services team for well over three decades, George Baffoe plays a vital role in overseeing the work of our cleaning teams throughout much of the UK.

George started with us as a cleaner himself, so he knows first-hand just how challenging yet fulfilling this job can be. We sat down with George to talk about his career to date, what it’s like running such a large cleaning team on a daily basis, and what he enjoys most about his role.

Tell us a little about the work you do for us, George.

I am responsible for looking after our commercial cleaning teams in our South division.
I often oversee more than 20 members of staff on any given day at various sites across the country, including locations in London, Birmingham, Wales, and even as far as Penzance in Cornwall.

I don’t have a typical 9 to 5 routine. In fact, I am on call 24/7 to assist our teams and our clients, whenever they need me. I need to be on hand to deal with any challenges, even if we encounter problems out of hours – for example, during overnight cleans. I also help to arrange travel and accommodation for our London-based staff who need to travel to cleans that are further afield.

For me, it’s not just a job, it’s a way of life – and it’s been like that for more than 30 years.

What kinds of clients do you work with?

We mainly service schools, catering companies and office buildings with catering facilities. Having worked for TWO for so long, I have excellent relationships with our clients. I’ve been supporting some of these businesses for many years, and we have got to know each other on a personal level, which is a privilege.

How do you think TWO differs from other commercial kitchen cleaning companies?

Firstly, we are committed to finding talented cleaners, and we won’t settle for anything less than the best. We don’t operate in the same way as an agency. We train and monitor our in-house staff all the time to make sure they are giving their all and completing our cleans to the highest standards.

A big part of my role is sourcing new cleaning professionals to ensure we always have the resources we need, particularly over the summer, which is our busy season. I much prefer to meet candidates in person so I can make sure they are the right fit for the job, so you will often find me networking and attending meetings with potential recruits. I’m always looking out for new team members and happy to answer any questions they may have.

Secondly, we work to pre-determined specifications, which means we always deliver exactly what we have set out to do. Our cleaners will bring documentation to site that outlines precisely what needs to be achieved during the job, along with a clear mission statement, and they are trained to go by what is written. Following this process also allows us to ensure all our work remains compliant, and any health and safety issues are taken seriously, which gives our clients excellent peace of mind.

Aside from this, I can say with confidence that TWO always goes the extra mile to look after its people. We treat our teams with the utmost respect and make sure they have everything they need to succeed. This extends to ensuring all zero hours staff are moved onto permanent contracts once they have passed their trial period with us. Management and I are always trying to find ways to give something back, because we appreciate the hard work of our cleaners, and we want them to enjoy the best work/life balance possible.

What do you do when you’re not working?

I am a keen gardener, and something of a DIY enthusiast. I love socialising at the weekends and catching up with large groups of family and friends. Due to the nature of my role, however, I rarely ‘switch off’. I have been known to answer calls and help my team even when I’m on holiday. Luckily, my family is used to it!



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We have 100% trust in TWO’s ability to complete the work as soon as possible for us. We look forward to continued service from TWO for a long time in the future.

Maintenance Manager The Hurlingham Club

Please pass on my big thanks to the team who were involved in our recent Deep Clean – TWO did an excellent job.

Location Manager Baxterstorey

Over the past 10 years TWO have supplied a great service to the Hurlingham Club. We look forward to continued service from TWO.

Maintenance Manager The Hurlingham Club

Over the years we have come to know the staff; they are the most helpful people we have found in the kitchen clean and maintenance industry.

Maintenance Manager The Hurlingham Club

We were very happy with the cleaning job completed and great customer service prior to the job being carried out done. Thank you

Catering Manager Baxterstorey