Cleaning & Maintenance
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  1. It is hereby agreed
    1. 1. Interpretation
      1.1 Definitions:

      1. Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
      2. Charges: the charges payable by the Customer for the supply of the Services by the Supplier, as set out in the Contract Details and Schedule 2.
      3. Conditions: these terms and conditions set out in clause 1 (Interpretation) to clause 8 (General) (inclusive).
      4. Contract: the contract between the Customer and the Supplier for the supply of the Services in accordance with the Contract Details, these Conditions and any Schedules.
      5. Customer Materials: Any and all materials, equipment and tools, drawings, specifications and data supplied by the Customer to the Supplier.
      6. Services: the services, to be provided by the Supplier pursuant to the Contract, as described in Schedule 1.
      7. Services Start Date: the day on which the Supplier is to start provision of the Services, as set out in the Contract Details.
  2. Commencement and Term
    The Contract shall commence on the date when it has been signed by both parties and shall continue, unless terminated earlier in accordance with its terms, until either party gives to the other not less than 3 months’ written notice to terminate, expiring on or after the first anniversary of the Services Start Date.
  3. Supply of Services
    1. The Supplier shall supply the Services to the Customer from the Services Start Date in accordance with the Contract.
    2. In supplying the Services, the Supplier shall:
      1. perform the Services with reasonable care and skill;
      2. use reasonable endeavours to perform the Services in accordance with the description of the Services set out in Schedule 1;
      3. observe all reasonable health and safety rules and regulations and security requirements that apply at any of the Customer’s premises and have been communicated to the Supplier, provided that the Supplier shall not be liable under the Contract if, as a result of such observation, it is in breach of any of its obligations under the Contract; and
      4. take reasonable care of any and all Customer Materials in its possession and make them available for collection by the Customer on reasonable notice and request, always provided that the Supplier may destroy the Customer Materials if the Customer fails to collect the Customer Materials within a reasonable period after termination of the Contract.
  4. Customer’s Obligations
    1. The Customer shall:
      1. co-operate with the Supplier in all matters relating to the Services;
      2. provide, for the Supplier, its agents, subcontractors, consultants and employees, in a timely manner and at no charge, access to the Customer’s premises and other facilities as required by the Supplier;
      3. provide, in a timely manner, such information as the Supplier may require, and ensure that it is accurate and complete in all material respects;
      4. remove all cooking utensils and personal effects from the area (including posters and notices from the walls) where the Services are to be carried out. Note that if not removed, extra time will be incurred by the Supplier which will be chargeable under the terms of this Contract;
      5. drain all fryers of oil and remove the oil from the area where the Services are to be provided;
      6. ensure that a hot and plentiful supply of water, lighting, electricity and ventilation is available at all times during the period of the Services;
      7. isolate the fan (where ductwork cleaning is part of the Services) prior to the Services being carried out;
      8. ensure that all electric wiring, water and gas connections are fitted properly; and
      9. ensure that during the period of the Services being carried out, no unauthorised personnel, including catering staff, enter the areas where the Services are being provided
    2. If the Supplier’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, the Supplier shall:
      1. not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay;
      2. be entitled to raise a cancellation charge of thirty per cent (30%) of the value of the Charges if the cancellation is within seven days of the Services Start Date increasing to fifty per cent (50%) of the value of the Charges if the cancellation is within two working days of the Services Start Date and any nearer the Services Start Date be entitled to payment of the Charges despite any such prevention or delay; and
      3. be entitled to recover any additional costs, charges or losses the Supplier sustains or incurs that arise directly or indirectly from such prevention or delay.
  5. Charges and Payment
    1. In consideration for the provision of the Services, the Customer shall pay the Supplier the Charges in accordance with this clause 5.
    2. All amounts payable by the Customer exclude amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate (if applicable), subject to receipt of a valid VAT invoice.
    3. The Supplier shall submit invoices for the Charges plus VAT if applicable to the Customer on the 1st day of each calendar month. Each invoice shall include all reasonable supporting information required by the Customer.
    4. The Customer shall pay each invoice due and submitted to it by the Supplier, within 30 days of receipt, to a bank account nominated in writing by the Supplier.
    5. If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then, without limiting the Supplier’s remedies under clause 7 (Termination):
      1. the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time.
      2. the Supplier may suspend all Services until payment has been made in full.
    6. All amounts due under the Contract from the Customer to the Supplier shall be paid by in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
  6. Limitation of Liability
    1. The Supplier has obtained insurance cover in respect of its own legal liability. The limits and exclusions in this clause reflect the insurance cover the Supplier has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess loss.
    2. The restrictions on liability in this clause 6 apply to every liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
    3. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
      1. death or personal injury caused by negligence;
      2. fraud or fraudulent misrepresentation; and
      3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
      4. Subject to clause 6.3, the Supplier’s total liability to the Customer in respect of all breaches of duty occurring within any contract year shall not exceed the total sums paid by the Customer under the Contract in respect of services actually supplied by the Supplier, whether or not invoiced to the Customer.
      5. This clause 6.5 sets out specific heads of excluded loss and exceptions from them:
        1. Subject to clause 6.3, the types of loss listed in clause 6.5.2 are wholly excluded by the parties.
        2. The following types of loss are wholly excluded:
          1. (a) loss of profits;
          2. (b) loss of sales or business;
          3. (c) loss of agreements or contracts;
          4. (d) loss of anticipated savings;
          5. (e) loss of or damage to goodwill; and
          6. (f) indirect or consequential loss.
      6. The Supplier has given commitments as to compliance of the Services with relevant specifications in clause 3. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
  7. Termination
    1. Without affecting any other right or remedy available to it, either party to the Contract may terminate it with immediate effect by giving written notice to the other party if:
      1. the other party commits a material breach of any term of the Contract which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing to do so;
      2. the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
      3. the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
      4. the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.
    2. Without affecting any other right or remedy available to it, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.
    3. On termination of the Contract for whatever reason:
      1. the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier may submit an invoice, which shall be payable immediately on receipt;
      2. any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect; and
      3. termination or expiry of the Contract shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
  8. General
    1. Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
    2. Assignment and other dealings.
      1. The Customer shall not assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract without the Supplier’s prior written consent.
      2. The Supplier may at any time assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights under the Contract.
    3. Confidentiality.
      1. Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party except as permitted by clause 8.3.
      2. Each party may disclose the other party’s confidential information:
        1. (a) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 8.3; and
        2. (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
      3. Neither party shall use any other party’s confidential information for any purpose other than to perform its obligations under the Contract.
    4. Entire agreement.
      1. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
      2. Each party acknowledges that in entering into the Contract it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the Contract.
    5. Variation. No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
    6.  Waiver.
      1. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
      2. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
    7. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 8.7 shall not affect the validity and enforceability of the rest of the Contract.
    8. Notices.
      1. Any notice given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).
      2. Any notice shall be deemed to have been received:
        1. (a) if delivered by hand, on signature of a delivery receipt; and
        2. (b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the Business Day after posting or at the time recorded by the delivery service.
      3. This clause 8.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
    9. Third party rights.
      1. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
      2. The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.
    10. Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.
    11. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.